We "discovered" Luisa Graff Jewelers a year ago, when I was looking for a diamond ring for my wife. I'd shopped several places, but the professional, no-pressure experience at Luisa Graff clearly set it apart from any others in Colorado Springs or Denver that I'd been to. After much consideration, ... we purchased a beautiful ring. Since then, I've returned and bought diamond earrings and another ring. And, I would be remiss if I neglected to mention the service after the sale; cleaning, tightening, etc, is superb. I can't speak highly enough of the quality of the jewelry, the professionalism of the sales people, and the overall warm and welcoming experience we get every time we walk in the door. If you're in the market for fine jewelry, you really need to go to Luisa Graff Jewelry. Read More
I went to Luisa Graff on 14 December with an objective to find an engagement ring and nice diamond for my wife. I knew I wanted white gold, and other than that was open for suggestions and assistance. MJ guided me through the entire process; from selecting various potential rings, ... explaining each one along the way, to picking a diamond, and again the same process; walking through the selection, explaining, letting me see the diamond in various different light settings. Ultimately I made a selection and my wife is absolutely delighted with the ring. The time and care displayed by MJ showed to me the Luisa Graff understands the value of customer service. The experience in customer service and hospitality at Luisa Graff was truly one that will not be forgotten, and one I will always speak highly of. I hope to visit there again during my next visit to Colorado Springs. Read More
Amy is fantastic I described to her what I was looking for in a diamond stud for my 80-year-old mother’s Christmas gift. She was extremely helpful to me and took her time until we found the perfect diamond stud earring. I also purchased a pair of gold hoop earring for ... myself after trying on several pair she was accommodating and sincere on how they looked on my ears. Thank you, Amy, for your recommendation. Happy Customer! Read More
I purchased my wife's engagement ring at Luisa Graff years ago and we have since moved away from Colorado Springs. However, on a recent trip back, I decided to stop in and have her ring cleaned and dipped. On a whim, Gloria showed me some diamond bands (while my wife ... waited in the car). One particularly attractive band caught my eye and Gloria and I conspired to have the ring sized on an expedited basis so that my wife could have it on her finger in time for our return trip out of town that afternoon. We left to run an errand or two until Gloria called to notify us that the wedding ring was cleaned and ready to go. When we returned, Gloria had beautifully wrapped the diamond band and surprised my wife with it. Gloria went above and beyond and her execution of our ruse was flawless. Top shelf customer service and my wife and I will continue to be loyal Luisa Graff customers! Read More
My wife has been searching for a "mother's ring" to commemorate the births of our two daughters. Despite scouring Instagram and the internet for months, she had not been able to find the perfect ring. We stopped into Luisa Graff during a recent trip to Colorado Springs and met with ... Danielle regarding a custom-made mother's ring. Danielle was a pleasure to work with. My wife greatly enjoyed being able to see rings and examples of our girls' birthstones in person and to have Danielle's expertise and guidance in designing the ring. My wife is beyond excited after working in coordination with Danielle to design the "perfect" ring. Thanks, Danielle for making the process so enjoyable for my wife and we can't wait to see the finished product! Read More
Marena helped us pick out the perfect wedding rings for both of us, told us about every option. She was there with us and was so supportive through out the entire process. She valued our opinions greatly, and helped cater the process to ensure we got exactly what we wanted, ... and made it easy and fun all the while. Should anyone ask, we would greatly recommend Luisa Graff. Read More
Every time my fiancé or I have gone into Luisa Graff, we've always had a very positive experience. The staff is friendly, attentive, patient, and helpful and really want you to find the perfect piece of jewelry for yourself or A loved one. They've always gone above and beyond to ... help with whatever I need. Absolutely love this place and the service and we will definitely shop here for all our future purchases. Read More
I came to Luisa Graff Jewelers this time, because I have always want to take advantage of their "Custom Design" department. So, I set up an appointment & set off on my journey! In arriving for my appointment, I was able to meet my designer Stacy. Might I add this ... lady should get a raise, for having to deal with new people like me that have no clue how this process works! She was Amazing! I took her 5 old family & gift rings, some loose gems, some scrap gold & an idea of what... I would like my design to look like, as I have always been a fan of the art nouveau era! We sat down & went to work. Stacy showed me how the design size would work compared to the actual size of my finger, because I have a really small ring size & long fingers. Being a beginner at this, I had no idea how much this would really factor in making something from scratch! We chose the gems that were most important to me & I decided to buy a few smaller family birthstone gems to add to the ring as well. In having to add these other gems, Stacy had to measure each one & write it on the page with her drawings. Stacy also used these clear gems that she colored with pens to be like the colors of the birthstones I would be picking out later. We moved the gems we had around looking at what we could come up with. I then drew up a funny jewelry stick figure if you will, of what I was seeing in my head & Stacy (right in front of my eyes, might I add) made it blossom! Her artwork on the page was breath taking! From there her beautiful drawings (front & sides) had to take a journey of their own. They went to the people that enter them into the computer. Where Stacy then had to work with them, in order to help them also see our vision & how to make it work. They then produced these C.A.D. drawings that were similar to Stacy's, but computer animated for me to approve. After this a wax model of the ring was made, again for my approval. Next the birthstones were chosen & then it was made, again to be approved! Yes, it takes some time! Yes, I was anxious! Yes, I'm sure I drove Stacy Crazy (Sorry Stacy)! But, it sure was worth it! I mean, from just watching her draw it up & adding her notes to the page. To then seeing it in the C.A.D. drawings & the wax model. To having the finished product on my finger! The whole experience was so much fun! Thank you to the staff at Luisa Graff Jewelers who were involved (you know who you are! :) for being so great in helping Stacy make my dream come alive & for being part of my wonderfully amazing journey! I couldn't be happier!!! Read More
The jewelry and the sales associates are amazing!!! My first and only choice to go for jewelry!!!! I bought pearl earrings, my wedding band and gifts for my bridal party there!!!
Luisa Graff is absolutely amazing! They have taken great care of me and the warranty they offer is phenomenal! The entire Luisa Graff team that I have had the pleasure of meeting is absolutely wonderful and caring! I highly recommend them!
Today my family and I were traveling through my hometown, we needed to get my wedding ring cleaned, polished up, and rhodium plated. It had been quite awhile since it had been done. The staff knew we were only in town for a couple days and needed a quick turnaround ... so as we were expecting maybe 5 days or so... The manager Andrew said he could do it in 20 minutes. We have always been treated the best here and they have the best quality in the biz! We 100% recommend them to anyone who enjoys being treated like family. Read More
My wife and I went in to purchase a new wedding set. Andrew pulled out all the stops for us and made sure we got everything we wanted within our budget. Super friendly and highly accommodating!
This place is awesome!!! Amazing customer service and very patience and caring towards my children! They will take all the time you need to make sure you get what you love! Their quality is topnotch! They also took great care of my old ring and cleaned it and fixed it ... within 20mins while I waited! I will not go anywhere else for jewelry or for repairs! Read More
Absolute best place for both a career opportunity as well as all of your jewelry needs! Luisa has built up an amazing team, herself along with her son Andrew continue to encourage them to be their best and reach their full potential! Very family oriented and will treat you like ... one of their own the moment you walk through the doors (: Read More