Luisa Graff Jewelers and COVID-19

Per the Governor’s order, our store will be closed until April 11th. However, you can still email us at Andrew@LuisaGraffJewelers.com and visit our website at https://www.luisagraffjewelers.com.


As a small business, Luisa Graff Jewelers, truly cares about you. It is because we care so deeply that we have been resisting having to close our store. However, our state has implemented some restrictions for small businesses (non-essential retail stores like Luisa Graff Jewelers) which make it difficult to remain open. Keeping our staff as well as our guests safe is of the utmost priority to us, and that seems to be best accomplished by closing for the next two weeks. During this time, we encourage you to visit our website and keep in touch through social media.

Frequently Ask Questions

How long will Luisa Graff Jewelers be closed? - We have made the choice to temporarily close our physical location beginning at 6:00 PM Monday, March 23. We will re-open at 10:00 AM Monday, April 6. You are encouraged to still visit Colorado Springs largest inventory at LuisaGraffJewelers.com. If you find something you love, we will offer free shipping on all orders, and we can connect you with our team members via email at Andrew@LuisaGraffJewelers.com.

What will happen with repairs? - We truly apologize for the delayed repairs and appreciate your understanding.  We will continue to contact and notify our guests of any potential delays as soon as possible during the closure. If you have an emergency, or perhaps a proposal, and you need to get your ring, please email Andrew Graff at Andrew@LuisaGraffJewelers.com. We are here to still be “Where Colorado Gets Engaged”. All other repairs are available for pickup. Please email Andrew to schedule the pickup date and time.

What about our six-month inspections? - While the best guidance for jewelry cleaning and inspections is every six-months, as required in our lifetime guarantee, our guest’s safety, as well as that of our team members is our primary concern. Luisa Graff Jewelers will extend our six-month inspections during the closure dates, allowing for a three-month grace period and your warranty will not expire during this extension. As always Luisa Graff Jewelers will continue to be the best that Colorado Springs has for our customer service and all of our guests’ jewelry needs.

How can you support Luisa Graff Jewelers during this time? - We encourage you to visit our website and keep an eye on our social media for updates and announcements. We’ll all make it out of this together!

We want to thank you, Colorado Springs, for all your patience and understanding during this difficult time. We would not be voted “Best of the Springs” for 20 years in a row if it weren’t for all of you, our amazing guests. Andrew Graff is available to follow up with any other questions, comments or concerns at Andrew@LuisaGraffJewelers.com.

Sincerely,

The Luisa Graff Team

Luisa Graff Jewelers