Return Policy

Our Return Policy - 100% Satisfaction Guaranteed!

PLEASE NOTE: THIS RETURN POLICY IS ONLY FOR PRODUCTS AVAILABLE ONLINE ON THE LUISA GRAFF JEWELERS WEBSITE. IT DOES NOT APPLY TO PRODUCTS SOLD IN THE STORE.

If you are not satisfied for any reason with your purchase, you can return your purchase within 10 days of delivery date. NOTE: ONLY items that were not special ordered, worn, damaged, or re-sized, engraved, or altered by a jeweler other than Luisa Graff Jewelers can be returned.

Please Note: The instructions below must be followed exactly in order for your return to be processed. If you have any questions about our return procedure, please contact us at: sales@luisagraffjewelers.com

 

How to Return Your Purchase to Us:

  1. Email us at sales@luisagraffjewelers.com to obtain your return shipping label from UPS. This will be emailed to you. We will only accept returns through UPS with our provided label.

 

  1. Packaging Your Return:

    Be sure to secure your items to protect them. Your package must include all original packing materials and paperwork in the package, along with the Return Form mentioned above. If your item included a certified diamond or diamonds, each certificate must be included (replacement fee will apply if not included). NOTE: For security purposes, do not put the domain name or any type of description as to the contents on the outside of the package.

 

Return Conditions:

  1. Items received after 10 days will not be accepted for processing.
  2. Items must be returned in the same condition as when new and sent by Luisa Graff Jewelers
  3. Items showing signs of wear or that have been engraved, altered, re-sized or that have been damaged will not be accepted for processing.
  4. Special orders cannot be accepted for processing.

 

Your Refund Amount:

You will receive a refund in the amount of the item(s) purchase price minus shipping, handling, insurance charges and payment processing fees. Refunds will be made using the mode of payment used when the purchase was made. You will receive your refund within 30 days from the date of receipt.

We look forward to processing your request.

* We will not be responsible for loss or damage of return shipments.

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