PLEASE NOTE: THIS RETURN POLICY IS ONLY FOR PRODUCTS AVAILABLE ONLINE ON THE LUISA GRAFF JEWELERS WEBSITE. IT DOES NOT APPLY TO PRODUCTS SOLD IN THE STORE.
If you are not satisfied for any reason with your purchase, you can return your purchase within 10 days of delivery date. NOTE: ONLY items that were not special ordered, worn, damaged, or re-sized, engraved, or altered by a jeweler other than Luisa Graff Jewelers can be returned.
Please Note: The instructions below must be followed exactly in order for your return to be processed. If you have any questions about our return procedure, please contact us at: firstname.lastname@example.org
How to Return Your Purchase to Us:
Packaging Your Return:
Be sure to secure your items to protect them. Your package must include all original packing materials and paperwork in the package, along with the Return Form mentioned above. If your item included a certified diamond or diamonds, each certificate must be included (replacement fee will apply if not included). NOTE: For security purposes, do not put the domain name or any type of description as to the contents on the outside of the package.
Your Refund Amount:
You will receive a refund in the amount of the item(s) purchase price minus shipping, handling, insurance charges and payment processing fees. Refunds will be made using the mode of payment used when the purchase was made. You will receive your refund within 30 days from the date of receipt.
We look forward to processing your request.
* We will not be responsible for loss or damage of return shipments.
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